HE Administrator


Department Higher Education Administration Team
Responsible for: N/A
Working Pattern: Monday – Friday, Fixed Term (1 year)
Hours: 28 hours per week

ArtsEd is committed to safeguarding and promoting the welfare of children and young people and expects all staff (permanent and visiting) and volunteers to share this commitment; all staff are required to undergo background checks in line with Keeping Children Safe in Education 2021 regulations and to hold an enhanced DBS.


The Arts Educational Schools (ArtsEd) has its origins in schools founded in 1919 by Grace Cone and in 1922 by Olive Ripman.  The Cone and Ripman Schools were pioneers in providing suitably talented children with a general academic education in conjunction with specialised training in dance, drama, music and art, preparing young students for professional careers in or connected with the theatre.  In 1939 the two schools amalgamated to become the Cone Ripman School.  Today ArtsEd continues to support a world-renowned co-educational independent vocational school for pupils aged 11-18 years as well as a professional conservatoire with two main divisions offering BA and MA degrees in Acting, a BA degree in Musical Theatre and Foundation courses in both disciplines.  All these are currently validated by City, University of London and accredited by CDMT.  We also offer a wide-ranging programme of part-time, weekend and holiday courses for all ages through our ArtsEd Extra department.

Purpose of the role:

The Higher Education Team delivers first-rate services and advice to the undergraduate and postgraduate students at ArtsEd.  The HE Administrator will support this Team with a range of day to day administrative tasks that ensure the effective delivery of these services. The post-holder will work closely with the students and staff in the Schools of Acting and Musical Theatre, providing support in enhancing the student experience while ensuring the smooth running of the HE division.

Key Responsibilities:

Working closely with the Higher Education team and Deputy Principal, providing support with the on-going administrative services of the HE programmes to ensure the smooth organisation and running of the HE services for both students and staff.

Assisting in the development of the HE services with the intention of improving the systems and services needed to ensure regulatory compliance while enhancing the student experience.

Assist with student enquiries promptly and in an informative manner, providing high levels of student-customer service and advice and escalating queries as appropriate.

Assist with the collation of data, communications and required reporting for various regulatory and student activities, including Covid-related reporting.

Assist in the development of and administration around major recruitment and student activities such as auditions, sign-in, inductions and graduations.

Provide support for ad hoc projects/tasks as required by the Higher Education team Deputy Principal and HE Exec committees.

Maintain up to date knowledge of Data Protection and Freedom of Information requirements.

Undertake any other duties or tasks as the Deputy Principal and Higher Education Team may, from time to time, reasonably require. This may include support for HE audition days or graduation activities and the contribution to the broader work of the Higher Education Team

All Staff

All staff must promote and safeguard the welfare of children and young persons for who you are responsible and with whom you come into contact.

All staff must carry out their responsibilities with due regard to all ArtsEd policies and procedures, ensuring inclusivity, equality of opportunity, and compliance with Health and Safety in the workplace.

All staff must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.

All staff must adhere to the staff Code of Conduct.

All staff are required to regularly undertake Safeguarding, Keeping Children Safe in Education, Prevent, and GDPR training and to maintain their own professionalism and job-related knowledge through ongoing CPD.

All members of staff are required to be professional, co-operative, and flexible in line with the needs of the post and the school.

All Job Descriptions are reviewed annually and will change to reflect the needs of the School and the post.

ArtsEd is committed to the safety, wellbeing and safeguarding of all pupils and students and expects all staff to share this commitment.  Staff in all posts are required to hold a clear, enhanced DBS.

You may also be required to undertake such other comparable duties as your line manager requires from time to time.

Person Specification:


Qualifications and Knowledge

Educated to degree level or equivalent and commitment to continuing professional development Desirable
A good working knowledge of Microsoft Office programmes (particularly Excel); and the ability to effectively use specialist IT systems Essential
An understanding of how to deliver high level customer service and professionalism Essential


Experience of working in a fast-paced, customer focused, administrative environment Essential
Experience of working in Higher Education Administration Desirable
Experience of working with, maintaining and creating student/customer records both electronically and in hard copy Essential
Experience of working with a range of people at different levels within an organisation. Essential
Experience of taking minutes and supporting Committees or Working Groups Essential

Skills and Abilities

High standard of numeracy and literacy Essential
Excellent standard of written and oral communication Essential
Excellent attention to detail and a high level of accuracy in all areas of work Essential
Excellent time management skills and ability to organise own workload and prioritise tasks to meet deadlines Essential
Ability and willingness to contribute actively to a team Essential
Excellent interpersonal skills and the ability to build and maintain effective working relationships with team members and colleagues Essential
Ability to work to professional standards with integrity, honesty and confidentiality. Essential
Ability to recognise when a problem should be referred and confidence to ask for help when needed Essential
Ability to work independently with limited supervision if required Essential