Course Officer

Summary of the role

ArtsEd is seeking a passionate and dynamic Course Officer to join our Registry Team. The Course Officer will provide administrative support for the higher education programmes in the School of Acting and School of Musical Theatre. The post-holder will ensure that programmes run smoothly and that students have an excellent experience while at ArtsEd. Working under the direction of the Quality and Course Manager, the post-holder will also provide support for the operation of ArtsEd’s quality assurance processes.  

Key Responsibilities

• Monitor the Registry shared mailboxes and manage student enquiries to ensure a prompt and informative service is delivered, provide high levels of student-customer service and advice, escalating queries as appropriate.  

• Provide students with required documentation such as proof of status and council tax letters.  

• Act as primary contact for Transport for London for student Oyster Card Scheme.   

• Provide students with clear and accurate information about their course and other relevant procedures or events. 

• Working with the Student Support and Engagement team, administer engagement monitoring systems such as registers and attendance. 

• Manage the termly and ad hoc timetabling and room booking processes, ensuring that staff and students are given clear and consistent information. 

• Manage other bookings and administrative requests as needed, referring information or requests to other teams when appropriate, e.g. bookings for student physiotherapy, massage or counselling; bookings and sign-ups for events; and submissions requesting to host events. 

• Support the student engagement processes by administering student representation and feedback mechanisms (e.g. Student Representatives, National Student Survey and internal surveys and evaluations). 
• Support the Quality and Course Manager with student disciplinary, complaints and appeals processes. 
• Manage the review and yearly update of the Student Handbooks.  

• Working with the Student Support and Engagement team, support annual induction planning, scheduling and delivery.